In Many Cases, Medical Assistants (MAs) Keep Practices Running Smoothly.
Medical Assistants perform various administrative and clinical tasks, such as fielding phone calls and messages, taking vital signs, and rooming patients. They can improve the patient experience by serving as a liaison between the practitioner and patient, thus allowing the practitioner to spend more time on patient care and less time on administrative duties. When MAs are not used properly, however, they can expose an organization to risk. Many states do not require MAs to be certified, in fact, some states require no training at all, and allow MAs to gain experience “on the job.” As a result, skill levels may vary widely among MA candidates. While qualified MAs who operate within the scope of a well-designed program offer many benefits, those who are used incorrectly or in the context of a poorly designed program can expose a practice to liability. During this webinar, we’ll discuss risk mitigation strategies for the appropriate use of MAs in a practice setting.
Featured Speaker
Dana Taylor
Dana Taylor has over 25 years in combined administrative and clinical risk management experience in a variety of healthcare settings. She has extensive experience in practice administration, patient relations, performance improvement, patient safety, and risk management. Dana is currently a Risk Management and Patient Safety Consultant with Coverys, and she has also worked as the Director of Risk Management for health systems in California and Virginia.
Dana earned her undergraduate degree in Public Administration at George Mason University and her Masters in Healthcare Administration at the Medical College of Virginia. She has obtained certifications in Healthcare Risk Management (CPHRM) and Patient Safety (CPPS) and is a TeamSTEPPS Master Trainer. She is a member of the American Society for Health Care Risk Management as well as the Virginia Chapter of the American Society for Health Risk Management, where she currently serves as the chapter’s Vice President.
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